Refund & Return Policy

Last updated: April 19, 2026

We aim to ensure customer satisfaction. However, returns are only accepted under the following conditions:

✅ Eligible for Return

You may request a return or refund ONLY if:
The product is damaged or broken
The product does not match the description
The wrong product was delivered

📦 Conditions

To be eligible:
Product must be unused
Product must be in original packaging
Return request must be made within [7–30 days] of delivery
❌ Non-Eligible Returns
We do NOT accept returns if:
Product has been used
Packaging is missing
Customer changed their mind

🔄 Refund Process

Once approved, refund will be issued via:
Original payment method OR
Store credit (depending on payment method)
Processing time: 5–15 business days

🚚 Return Shipping

If the issue is our fault → we cover shipping
Otherwise → customer may bear the cost

📩 How to Request a Return

Contact us at:
Email: contact@banat.ma
Include:
Order number
Photos of the product